Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at hello@aevyli.com. Please note that returns may need to be sent to the nearest branch of the shipping company that delivers your order, as instructed by us.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding returns at hello@aevyli.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns for discounted or sale items or gift cards.

Exchanges

The fastest way to ensure you receive what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period in the European Union

Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

As stated above, your item must be in the same condition in which you received it — unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and will let you know whether your refund has been approved or not.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may also require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@aevyli.com.